The Hydro Flask Promise
HYDRO FLASK LET’S GO PROMISE: LIFETIME WARRANTY
Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.
HYDRO FLASK LET’S GO PROMISE: 5 YEAR WARRANTY
Hydro Flask Unbound Series Soft Cooler Pack, Unbound Series Soft Cooler Tote, Day Escape™ Cooler Tote, Day Escape™ Cooler Pack, Tag Along Bottle Slings, Packable Bottle Slings, Lunch Totes, Insulated Totes, and Lunch Boxes carry a 5-year limited warranty against manufacturer’s defects. Hydro Flask will replace any eligible product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address the defects when available. A receipt may be requested to verify date of purchase.
WARRANTY DISCLAIMER
Before submitting a warranty claim, please read the following:
- Broken or leaking caps
If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply follow the link below to sign in and enter your warranty details. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the flask returned if you send the flask to us. - Flasks that seem to have lost their insulating properties
You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement. - Flasks that are damaged during the shipping process
Please contact us if you ordered your flask from HydroFlask website and it has arrived damaged. Please make sure that the item is still unused and with the tags still intact. If you use your flask, we cannot replace it due to shipping damage. - Rattling flasks
The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. However, if it is an annoyance, we will exchange it for a new flask. - My Hydro Warranties
If you need to claim your My Hydro product(s) under our lifetime warranty, we will not be able to offer the complete configuration as a full warranty. We will handle each warranty on a case-by-case basis, but cannot guarantee every piece of your My Hydro will be available for warranty.
In no event shall Hydro Flask® be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages.
LET’S GO PROMISE WARRANTY PORTAL
Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.
Hydro Flasks bought outside of listed stores above are subject to be reviewed by management and has the right to refuse warranty claim if deemed bought from an unofficial reseller or if product is not authentic.
Claim will be processed up to 14 days after we’ve received your product and you will be informed by our Customer Service team accordingly.