The Hydro Flask Promise

HYDRO FLASK LET’S GO PROMISE: LIFETIME WARRANTY

Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.

 

HYDRO FLASK LET’S GO PROMISE: 5 YEAR WARRANTY

Hydro Flask Unbound Series Soft Cooler Pack, Unbound Series Soft Cooler Tote, Day Escape™ Cooler Tote, Day Escape™ Cooler Pack, Tag Along Bottle Slings, Packable Bottle Slings, Lunch Totes, Insulated Totes, and Lunch Boxes carry a 5-year limited warranty against manufacturer’s defects. Hydro Flask will replace any eligible product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address the defects when available. A receipt may be requested to verify date of purchase.

 

WARRANTY DISCLAIMER

Before submitting a warranty claim, please read the following:

  1. Broken or leaking caps
    If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply follow the link below to sign in and enter your warranty details. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the flask returned if you send the flask to us.
  2. Flasks that seem to have lost their insulating properties
    You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement.
  3. Flasks that are damaged during the shipping process
    Please contact us if you ordered your flask from HydroFlask website and it has arrived damaged. Please make sure that the item is still unused and with the tags still intact. If you use your flask, we cannot replace it due to shipping damage.
  4. Rattling flasks
    The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. However, if it is an annoyance, we will exchange it for a new flask.
  5. My Hydro Warranties
    If you need to claim your My Hydro product(s) under our lifetime warranty, we will not be able to offer the complete configuration as a full warranty. We will handle each warranty on a case-by-case basis, but cannot guarantee every piece of your My Hydro will be available for warranty.
 
Warranty claims will only be approved by Hydro Flask® if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your Hydro Flask® product, as limited by or subject to applicable law. The limited warranty provided by Hydro Flask® only covers manufacturing defects and does not include any damage or defect of any Hydro Flask® products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.
Please note your Warranty Claim Hydro Flask® will be replaced by the same size and color Hydro Flask. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser SRP value. Unfortunately, replacement flasks under warranty cannot be customized. If you have a flask with a custom logo, we are not able to screen print or engrave the artwork on your return flask. Those that have purchased engraved flasks will not get an engraved flask sent to them under our warranty replacement policy.

In no event shall Hydro Flask® be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages.


LET’S GO PROMISE WARRANTY PORTAL

Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.

Hydro Flasks bought outside of listed stores above are subject to be reviewed by management and has the right to refuse warranty claim if deemed bought from an unofficial reseller or if product is not authentic.

Claim will be processed up to 14 days after we’ve received your product and you will be informed by our Customer Service team accordingly.

 

Warranty Form