Hydro Flask Warranty Portal
Welcome to the Hydro Flask Warranty Portal Sign-up page. Please enter your details
below to register.
This is currently a registration page only. For actual warranty claims, please contact:
Indonesia: [email protected]
Malaysia: [email protected]
Singapore: [email protected]
HYDRO FLASK LET’S GO PROMISE: LIFETIME WARRANTY
Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity
Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime
warranty against manufacturer’s defects for the life of the product. Hydro Flask will
replace any product found to be defective within the scope of normal and appropriate
use. Replacement parts will be utilized to address defects when available.
HYDRO FLASK LET’S GO PROMISE: 5 YEAR WARRANTY
Hydro Flask Unbound Series Soft Cooler Pack, Unbound Series Soft Cooler Tote, Day
Escape™ Cooler Tote, Day Escape™ Cooler Pack, Tag Along Bottle Slings, Packable
Bottle Slings, Lunch Totes, Insulated Totes, and Lunch Boxes carry a 5-year limited
warranty against manufacturer’s defects. Hydro Flask will replace any eligible product
found to be defective within the scope of normal and appropriate use. Replacement
parts will be utilized to address the defects when available. A receipt may be requested
to verify date of purchase.
WARRANTY DISCLAIMER
Before submitting a warranty claim, please read the following:
1. Broken or leaking caps
If your cap breaks or you notice a leak, do not send your flask to us. Instead,
simply follow the link below to sign in and enter your warranty details. Please
note you may be required to send us a photo of your cap to validate the claim.
You will be responsible for the shipping charge to have the flask returned if you
send the flask to us.
2. Flasks that seem to have lost their insulating properties
You can test the insulation of your flask at home with boiling water. Pour from a
kettle or pot directly into the stationary flask, filling it all the way to the neck.
Exercise caution pouring boiling water into the flask to avoid burns. Do not hold
the flask while filling with boiling water. Also, do not place the cap over the flask.
After about 5 minutes, feel the outside of the flask (below the neck). If you feel
any hot spots, the insulation has been compromised and you are eligible for a
replacement.
3. Flasks that are damaged during the shipping process
Please contact us if you ordered your flask from our website and it has arrived
damaged. Please make sure that the item is still unused and with the tags still
intact. If you use your flask, we cannot replace it due to shipping damage.
4. Rattling flasks
The rattle you hear is a small metal disc that sits between the double wall of your
flask and aids in the vacuum insulation process. Sometimes the disc becomes
dislodged, creating a small noise or rattle. This will not affect the insulation or
structural integrity of your flask. However, if it is an annoyance, we will exchange
it for a new flask.
5. Customized Warranties
If you need to claim your customized product(s) under our lifetime warranty, we
may not be able to offer the complete or exact configuration as a full warranty.
We will handle each warranty on a case-by-case basis, but cannot guarantee
every piece of your customized flask will be available for warranty. Warranty
claims will only be approved by Hydro Flask® if the product was purchased from
an authorized dealer. This warranty is limited to the lifetime of your Hydro Flask®
product, as limited by or subject to applicable law. The limited warranty provided
by Hydro Flask® only covers manufacturing defects and does not include any
damage or defect of any Hydro Flask® products caused by, whether directly or
indirectly, any of the following: (i) improper use or misuse of the product; (ii)
damage or defect caused by cleaning, disassembly, alterations, or modifications;
or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or
Acts of God. Please note your Warranty Claim Hydro Flask® will be replaced by
the same size and color Hydro Flask. If the size and color are no longer
available, it will be replaced by one of similar size and color and will not be of
lesser SRP value. Unfortunately, replacement flasks under warranty cannot be
customized. If you have a flask with a custom logo, we are not able to screen
print or engrave the artwork on your return flask. Those that have purchased
engraved flasks will not get an engraved flask sent to them under our warranty
replacement policy. In no event shall Hydro Flask® be liable or responsible for
any damage, loss, cost, or expense, including incidental or consequential
damages. For proper assessment, items may be brought to the store where it
was purchased.
HYDRO FLASK LET’S GO PROMISE: LIFETIME WARRANTY
Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.
HYDRO FLASK LET’S GO PROMISE: 5 YEAR WARRANTY
Hydro Flask Unbound Series Soft Cooler Pack, Unbound Series Soft Cooler Tote, Day Escape™ Cooler Tote, Day Escape™ Cooler Pack, Tag Along Bottle Slings, Packable Bottle Slings, Lunch Totes, Insulated Totes, and Lunch Boxes carry a 5-year limited warranty against manufacturer’s defects. Hydro Flask will replace any eligible product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address the defects when available. A receipt may be requested to verify date of purchase.
WARRANTY DISCLAIMER
Before submitting a warranty claim, please read the following:
- Broken or leaking caps
If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply follow the link below to sign in and enter your warranty details. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the flask returned if you send the flask to us. - Flasks that seem to have lost their insulating properties
You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised and you are eligible for a replacement. - Flasks that are damaged during the shipping process
Please contact us if you ordered your flask from HydroFlask website and it has arrived damaged. Please make sure that the item is still unused and with the tags still intact. If you use your flask, we cannot replace it due to shipping damage. - Rattling flasks
The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. However, if it is an annoyance, we will exchange it for a new flask. - My Hydro Warranties
If you need to claim your My Hydro product(s) under our lifetime warranty, we will not be able to offer the complete configuration as a full warranty. We will handle each warranty on a case-by-case basis, but cannot guarantee every piece of your My Hydro will be available for warranty.
In no event shall Hydro Flask® be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages.
LET’S GO PROMISE WARRANTY PORTAL
Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.
Hydro Flasks bought outside of listed stores above are subject to be reviewed by management and has the right to refuse warranty claim if deemed bought from an unofficial reseller or if product is not authentic.
Claim will be processed up to 14 days after we’ve received your product and you will be informed by our Customer Service team accordingly.