Welcome to the Hydro Flask Warranty Portal Sign-up page. Please enter your details
below to register.

This is currently a registration page only. For actual warranty claims, please contact:

Indonesia: [email protected]
Malaysia: [email protected]
Singapore: [email protected]

HYDRO FLASK LET’S GO PROMISE: LIFETIME WARRANTY

Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine & Spirits, Food, Large Capacity
Hard Goods, Hard Good Accessory Products and Journey Series carry a limited lifetime
warranty against manufacturer’s defects for the life of the product. Hydro Flask will
replace any product found to be defective within the scope of normal and appropriate
use. Replacement parts will be utilized to address defects when available.

HYDRO FLASK LET’S GO PROMISE: 5 YEAR WARRANTY

Hydro Flask Unbound Series Soft Cooler Pack, Unbound Series Soft Cooler Tote, Day
Escape™ Cooler Tote, Day Escape™ Cooler Pack, Tag Along Bottle Slings, Packable
Bottle Slings, Lunch Totes, Insulated Totes, and Lunch Boxes carry a 5-year limited
warranty against manufacturer’s defects. Hydro Flask will replace any eligible product
found to be defective within the scope of normal and appropriate use. Replacement
parts will be utilized to address the defects when available. A receipt may be requested
to verify date of purchase.

WARRANTY DISCLAIMER

Before submitting a warranty claim, please read the following:

1. Broken or leaking caps

If your cap breaks or you notice a leak, do not send your flask to us. Instead,

simply follow the link below to sign in and enter your warranty details. Please

note you may be required to send us a photo of your cap to validate the claim.

You will be responsible for the shipping charge to have the flask returned if you

send the flask to us.

2. Flasks that seem to have lost their insulating properties

You can test the insulation of your flask at home with boiling water. Pour from a

kettle or pot directly into the stationary flask, filling it all the way to the neck.

Exercise caution pouring boiling water into the flask to avoid burns. Do not hold

the flask while filling with boiling water. Also, do not place the cap over the flask.

After about 5 minutes, feel the outside of the flask (below the neck). If you feel

any hot spots, the insulation has been compromised and you are eligible for a

replacement.

3. Flasks that are damaged during the shipping process

Please contact us if you ordered your flask from our website and it has arrived

damaged. Please make sure that the item is still unused and with the tags still

intact. If you use your flask, we cannot replace it due to shipping damage.

4. Rattling flasks

The rattle you hear is a small metal disc that sits between the double wall of your

flask and aids in the vacuum insulation process. Sometimes the disc becomes

dislodged, creating a small noise or rattle. This will not affect the insulation or

structural integrity of your flask. However, if it is an annoyance, we will exchange

it for a new flask.

5. Customized Warranties

If you need to claim your customized product(s) under our lifetime warranty, we

may not be able to offer the complete or exact configuration as a full warranty.

We will handle each warranty on a case-by-case basis, but cannot guarantee

every piece of your customized flask will be available for warranty. Warranty

claims will only be approved by Hydro Flask® if the product was purchased from

an authorized dealer. This warranty is limited to the lifetime of your Hydro Flask®

product, as limited by or subject to applicable law. The limited warranty provided

by Hydro Flask® only covers manufacturing defects and does not include any

damage or defect of any Hydro Flask® products caused by, whether directly or

indirectly, any of the following: (i) improper use or misuse of the product; (ii)

damage or defect caused by cleaning, disassembly, alterations, or modifications;

or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or

Acts of God. Please note your Warranty Claim Hydro Flask® will be replaced by

the same size and color Hydro Flask. If the size and color are no longer

available, it will be replaced by one of similar size and color and will not be of

lesser SRP value. Unfortunately, replacement flasks under warranty cannot be

customized. If you have a flask with a custom logo, we are not able to screen

print or engrave the artwork on your return flask. Those that have purchased

engraved flasks will not get an engraved flask sent to them under our warranty

replacement policy. In no event shall Hydro Flask® be liable or responsible for

any damage, loss, cost, or expense, including incidental or consequential

damages. For proper assessment, items may be brought to the store where it

was purchased.